Privacy policy

Tail Trums Privacy Policy

At TailTrums, your trust means everything to us. We’re committed to protecting your privacy and ensuring your personal information is handled safely and transparently.

1. Information We Collect

  • We may collect the following details when you visit our website, place an order, or subscribe to our services:
  • Personal Details: Name, email, phone number, billing & shipping address.
  • Pet Details: Pet’s name, age, breed, weight, dietary needs or preferences.
  • Payment Details: Processed securely through third-party payment gateways (we never store card or bank details).
  • Website Data: Browser type, device information, and site usage through cookies or analytics tools.

2. How We Use Your Information

Your information helps us:

  • Process and deliver your orders accurately.
  • Personalize your pet’s meals and product recommendations.
  • Communicate order updates, offers, and service information.
  • Improve our website, products, and customer experience.
  • Comply with legal or regulatory requirements.

3. Information Sharing

  • We never sell or rent your data.
  • We only share limited information with:
  • Delivery and logistics partners (to fulfill your order).
  • Payment gateways (for secure payment processing).
  • IT or analytics providers who help us operate our website.

4. Data Security

  • We use industry-standard safeguards including:
  • SSL (Secure Socket Layer) encryption for all transactions.
  • Restricted internal data access.
  • Regular security monitoring and updates.

5. Cookies

  • We use cookies to personalize your browsing experience. You can disable cookies anytime in your browser settings, though some features may be limited.

6. Your Rights

You can:

  • Request access, correction, or deletion of your data.
  • Opt out of marketing emails anytime.
  • Contact us for any privacy-related concerns at support@tailtrums.com.

7. Contact Us

  • 📧 support@tailtrums.com
  • 📞 9958003209